Privacy Policy

Last updated: 12th May 2025.

Who we are

Our website address is: https://mgfmeats.com.au.

We are an Australian business operating an online store selling fresh meat and meat related products. 

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

What personal data we collect and why

We collect and store personal information you provide to us, including:

  • Your name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Order history
  • Payment details (processed via third-party providers)

We collect this information to:

  • Fulfil and deliver your orders
  • Provide customer support
  • Send order confirmations and updates
  • Respond to enquiries or complaints
  • Improve our services and website experience

Payment Information

We use third-party payment gateways (i.e. Stripe) to process payments. We do not store your credit card information on our servers. Payment providers may store and process your financial data. Their privacy policies apply.

Cookies

Our site uses cookies to enhance your browsing and shopping experience, including:

  • Saving login and session information
  • Tracking cart contents and checkout status
  • Analysing website usage (via tools like Google Analytics)

You may disable cookies via your browser settings, but this may affect the functionality of the website.

Marketing Communications

If you subscribe to our newsletter or promotional emails, we may use your information to send you updates, offers, and product information. You can unsubscribe at any time via the unsubscribe link in the email or by contacting us directly.

Who we share your data with

We do not sell your personal data. We may share your data with trusted third parties, including:

  • Payment processors
  • Delivery services (e.g., couriers)
  • Website analytics providers
  • IT service providers (for hosting, email, etc.)

These third parties are only given access to the information necessary to perform their functions and are required to keep your information secure.

How long we retain your data

We retain personal information as long as necessary to:

  • Provide our services to you
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

Customer and order information is typically kept for 7 years in accordance with Australian tax and business record-keeping requirements.

Your rights under Australian law

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of your personal data if it is inaccurate
  • Request deletion of your data (subject to legal exceptions)
  • Opt out of direct marketing communications

To exercise any of these rights, please contact us using the details at the bottom of this policy.

Data storage and security

We store your data on secure servers and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. While we take security seriously, no method of electronic transmission is 100% secure.

Overseas disclosure

Some of our third-party service providers may store or process your data overseas. We take steps to ensure any such service providers comply with the Australian Privacy Principles or similar protections.

Embedded content from other websites

Articles and pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves as if you visited the other site directly.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Emails may be scanned by spam filters.

Contacting us

If you have any questions, complaints, or requests relating to your personal data or this privacy policy, please contact:

MGF Meats
Telephone: 0447 152 535 
Email: bart@mgfmeats.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints/